Information We Collect

We may collect information that you voluntarily provide when you request an estimate, submit a contact form, call, text, email, or otherwise communicate with us. This information may include:

• Your name, email address, and telephone number.
• Your project address, city, or general location.
• Details about your framing project, requested service, schedule, and budget.
• Messages, photos, documents, or other information you choose to send us.
• Your communication preferences and records of your consent.

When you use our website, certain technical information may be collected automatically, including your IP address, browser type, device type, referring pages, pages viewed, and approximate location derived from your IP address.

How We Use Your Information

We may use the information we collect to:

• Respond to inquiries and prepare or follow up on estimate requests.
• Schedule, coordinate, and provide framing services.
• Send project updates, appointment confirmations, reminders, and follow-ups.
• Provide customer support and maintain business records.
• Improve our website, services, marketing, and customer experience.
• Detect fraud, prevent misuse, protect our rights, and comply with legal obligations.

We use personal information only for legitimate business purposes, to provide requested services, with your consent where required, or as otherwise permitted by applicable law.

SMS and Mobile Communications

If you provide your mobile number and expressly agree to receive text messages, F&C Silva's Framing may send you messages related to your request, including estimate follow-ups, appointment confirmations, reminders, service updates, and customer support communications.

• Consent: Consent to receive text messages is not a condition of purchasing any goods or services.
• Frequency: Message frequency varies depending on your interaction with us.
• Cost: Message and data rates may apply according to your mobile carrier and plan.
• Opt-Out: Reply STOP at any time to unsubscribe. You may receive one final confirmation message.
• Help: Reply HELP, email us at silvasdc17@gmail.com, or call +1 (843) 582-2879.
• Carriers: Mobile carriers are not liable for delayed or undelivered messages.

You may also contact us directly to update your communication preferences. Opting out of text messages does not prevent us from contacting you through another method when necessary to respond to a request or provide a service you initiated.

Cookies and Analytics

Our website may use cookies and similar technologies to remember preferences, understand how visitors use the site, maintain security, and improve performance. Cookies are small data files stored on your browser or device.

You can control or disable cookies through your browser settings. Blocking certain cookies may affect the availability or functionality of some website features. If third-party analytics or advertising tools are used, those providers may process information according to their own privacy policies.

How We Share Information

We do not sell your personal information. We may share limited information only when reasonably necessary with:

• Service providers that help us operate our website, communications, scheduling, hosting, analytics, or business systems.
• Professional advisers, insurers, or contractors when needed for legitimate business purposes.
• Government authorities or other parties when required by law, legal process, or to protect rights, safety, and property.
• A successor organization in connection with a merger, sale, reorganization, or transfer of business assets.

Providers that receive information on our behalf are expected to use it only for the services they perform and to protect it appropriately. The mobile information and SMS consent restrictions described above apply regardless of this general section.

Data Retention and Security

We retain personal information only for as long as reasonably needed to fulfill the purposes described in this policy, maintain business and legal records, resolve disputes, enforce agreements, or comply with applicable requirements.

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information. However, no internet transmission or storage system can be guaranteed to be completely secure, and we cannot guarantee absolute security.

Your Privacy Choices and Rights

Depending on where you live and subject to applicable law, you may have the right to request access to, correction of, or deletion of certain personal information we maintain about you. You may also ask us to update your communication preferences.

• Unsubscribe from SMS messages by replying STOP.
• Unsubscribe from marketing emails by using the unsubscribe option provided, when available.
• Adjust cookie controls through your browser or device settings.
• Contact us to request access, correction, or deletion where applicable.

We may need to verify your identity before completing certain privacy requests. We will not discriminate against you for exercising rights available under applicable privacy laws.

Children's Privacy

Our website and services are intended for a general audience and are not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided personal information to us, please contact us so we can take appropriate action.

Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy, security, or content practices of those third parties. We encourage you to review their privacy policies before providing personal information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised “Last Updated” date. Your continued use of our website after an update means the revised policy will apply to information collected after its effective date, to the extent permitted by law.

Contact Us

If you have questions about this Privacy Policy, our data practices, or a privacy request, please contact F&C Silva's Framing using the information below.